Terms of Service

Last updated: August 21, 2026

1. Who we are

Echon AI LLC ("Echon," "Company," "we," "us") is an implementation agency that builds and runs revenue infrastructure for home service and trades businesses, so no lead or customer falls through the cracks. You can reach us at soren@echon.io. "You" or "Client" means the business purchasing the Service and the individual completing checkout on that business's behalf, who represents they have authority to bind the business to these Terms.

2. The service

This page covers Echon's Revenue Infrastructure service: done-for-you automated messaging workflows so leads, bookings, and past customers don't get missed. It includes five automations, customized in language and timing to your business but built on the same backbone for every client:

• Lead and missed-call capture — instant text response to missed calls, web form submissions, and DMs.
• Booking confirmations and reminders — instant confirmation plus scheduled reminders ahead of the appointment.
• In-progress status updates — automated updates as a job or appointment moves through its stages.
• Post-visit review and referral engine — automated review request sequence and a referral prompt to customers who respond positively.
• Reactivation and maintenance reminders — automated outreach timed to bring past customers back for repeat business.

Also included: a one-time audit of your current tools before building; integration with your existing CRM (if we determine your current CRM is a poor fit for the Service, we may recommend switching to a different one, and we're not obligated to build on top of a CRM we determine can't reliably support it); a simple before-and-after report on reviews, no-show rate, and missed-call volume; ongoing monitoring and fixes when something breaks; and a limited number of tweaks or new workflow requests per billing cycle.

Not included (available as separately scoped, separately priced work): custom dashboards beyond the standard report, automations beyond the five listed or beyond your monthly allowance, heavy one-off projects (new website, full CRM migration, ad campaign management), and integrations beyond the one included.

3. Fees and billing

As a founding client, the one-time setup fee normally associated with this Service is permanently waived — you will never be charged a setup fee.

After your trial (Section 4), you're billed $1,000 every 28 days to the payment method on file, for as long as the Service stays active. By checking out, you authorize us to charge that payment method on each 28-day cycle until you cancel under Section 6. We may change this fee for future billing cycles with at least 28 days' written notice; a change only applies to cycles starting after that notice period ends.

4. Trial period

Your first 30 days are billed a flat $1, charged at checkout. During this trial, we build and activate the automations described in Section 2. You will not be charged the $1,000 recurring fee during the trial itself.

If you don't cancel before the trial ends, the Service automatically continues and the $1,000-every-28-days billing described in Section 3 begins.

5. Review guarantee

If you don't receive at least 10 new five-star Google reviews within the Guarantee Period, we'll keep working on your Service at no additional charge — we'll waive the next billing cycle's fee (up to 30 additional days) while we fix and optimize toward that goal. This is your sole remedy for a shortfall under this guarantee. No cash refund is owed under this section, whether or not the goal is later met.

The Guarantee Period is the 90 consecutive calendar days beginning the date your first $1,000 recurring charge posts (i.e., the end of your trial). Reviews posted before or after this window don't count toward the 10-review threshold.

This guarantee applies only if, throughout the Guarantee Period:

• Your shop completes at least 50 jobs per month;
• You don't disable, pause, or interfere with the automated review-request messages described in Section 2; and
• Your shop doesn't change physical location or rebrand/rename the business.

If any condition above isn't met, this guarantee doesn't apply. We don't control Google's review platform and aren't responsible for reviews Google removes, filters, or declines to publish, or for any change to Google's review policies — none of that counts against our performance under this guarantee.

6. Term and cancellation

There is no minimum term. You may cancel at any time by giving us at least 28 calendar days' written notice (email is sufficient). Cancellation takes effect at the end of the billing cycle that begins at least 28 days after we receive your notice.

If you're charged a recurring fee before your cancellation notice takes effect — including if notice didn't arrive in time to stop the next charge — that charge is not refundable. We'll continue providing the Service through the end of that paid cycle, since you're a paying, active client for that cycle. The Service, and this agreement, ends at the close of that cycle.

7. Refunds

Charges for the trial ($1) and for completed billing cycles are non-refundable, except at our discretion as described below. If you've used the Service for a full billing cycle and gotten its benefit, then decide you no longer want a subscription, that's not grounds for a refund of a past payment.

We may, at our sole discretion, refund your most recent payment (and cancel the Service) in situations such as:

• You completed the trial, paid one cycle, and it's clear within roughly the first week that the Service isn't a fit for your business;
• We materially failed to deliver what we committed to, missed an agreed deadline, or broke something material, and you'd rather exit than have us fix it; or
• The engagement has become abusive, involves repeated chargeback threats, or is consuming disproportionate time relative to the fee paid.

We're not obligated to prorate an unused portion of a billing cycle on mid-cycle cancellation, but may do so at our discretion.

8. Your responsibilities

You agree to: keep the automated messaging workflows active (not disable them except by written agreement with us); respond to leads and customer messages the Service surfaces in a reasonably timely manner; maintain active access and credentials for the CRM (or other tool) the Service integrates with, and tell us promptly if that access changes; give us accurate information about your services, pricing, and hours; tell us promptly about any change to your business name, location, or services; keep a valid payment method on file; and have all rights and consents required by law — including under the Telephone Consumer Protection Act and any applicable state equivalent — for us to text, call, or email your customers on your behalf through the Service. You agree to indemnify and hold us harmless from any claim arising from your failure to have those rights or consents, or from your own violation of applicable law.

9. Intellectual property

We retain all rights to the automation templates, workflows, message sequences, and underlying system architecture we build or use to deliver the Service ("Company Systems"), including the right to reuse them for other clients. We grant you a non-exclusive, non-transferable license to use the Company Systems as configured for your business for as long as the Service is active. You retain all rights to your own business data, brand assets, and customer information; we may use it only as needed to perform the Service.

10. Confidentiality

Either of us may receive nonpublic information about the other in the course of this engagement, including business, pricing, and customer information. Each party will use reasonable care to protect the other's confidential information, use it only to perform this agreement, and not disclose it to third parties without consent, except to service providers, accountants, or lawyers bound to confidentiality, or as required by law.

11. Disclaimer and limitation of liability

Except for the specific, conditional guarantee in Section 5, we make no guarantee about your business results, including revenue, review count, booking volume, or customer retention — your results depend on factors outside our control, including your pricing, service quality, and market conditions. We're not liable for outages, policy changes, or failures of third-party platforms the Service depends on, including Google, telecom carriers, or any CRM, POS, or calendar system you use.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunity, arising out of this agreement, even if advised of the possibility. To the maximum extent permitted by law, Echon AI LLC's total liability arising out of this agreement will not exceed the fees you paid us in the three months before the event giving rise to the claim. These limits don't apply to your payment obligations, either party's confidentiality obligations, your indemnification obligation under Section 8, or fraud or willful misconduct.

12. A separately signed agreement controls if you have one

If you and Echon have executed a separate written Service Agreement specific to your engagement, that agreement controls to the extent it conflicts with these Terms, and these Terms fill any gap it doesn't address. If you haven't signed a separate Service Agreement, these Terms — together with the offer details presented at checkout — are the entire agreement between us regarding the Service.

13. Changes to these terms

We may update these terms from time to time by posting a revised version at this URL. A revision applies to billing cycles beginning after its effective date and doesn't change your rights or obligations for a cycle you've already paid for.

14. Contact

Questions about these terms, billing, cancellations, or refunds: soren@echon.io.